HOW TO GET A CAPTEL PHONE
Below are three options of getting a new CapTel phone:
OPTION #1:
Request an application to get a free CapTel phone
CapTel telephone is available from the NH Telecommunications Equipment Assistance Program (NH-TEAP).
The state of New Hampshire provides telephone equipment for little or no cost to New Hampshire residents who have a permanent disability.
Go to the NH-TEAP website to get an application or for more information.
New Hampshire Telecommunications Equipment Assistance Program
(NH-TEAP)
OPTION #2:
Purchase a CapTel phone
New Hampshire residents who do not qualify for a CapTel phone through the Equipment Distribution Service may purchase the CapTel phone at the reduced cost of $75.00.
OPTION #3:
Third Party Certificate
Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility.The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.
NOTE: Third Party Certification applies to CapTel 840i only.
-
Download and print the
Third Party Certification Form
-
Have the form signed and dated by a hearing professional such as an audiologist or specialized doctor
-
Send the completed certification form to:
608-238-3008 (Fax)
Register@CapTel.com (Email)
24-HOUR-A-DAY CAPTEL CUSTOMER SUPPORT AVAILABLE
-
Customer Service:
1-888-269-7477
1-866-670-9134 (Español)
-
Fax:
1-608-204-6167
-
Email:
CapTel@CapTel.com
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademark of Ultratec, Inc.